Terms and conditions of use

1. Introduction

In this document are set forth the general terms and conditions of use of the web site corresponding to the domain name www.alducadaosta.com owned by Al Duca d’Aosta S.p.A. (hereinafter respectively referred to as the “Terms of Use” and the “Site”). All persons that are willing to surf the pages of this Site shall comply with these Terms of Use.

By accessing, using and surfing the pages of this Site you accept and agree to these Terms of Use. In order to make available these Terms of Use to the user of the Site, a link recalling this document will be showed by opening the home page www.alducadaosta.com.

Should you not want to accept these Terms of Use, you shall abstain from accessing and visiting the pages of the Site.

In addition to the above, by accessing to the Site, you implicitly acknowledge and state that you are 18 years old and that you will not use the Site or its content for illicit or otherwise unlawful purposes.

Al Duca d’Aosta S.p.A. reserves the right to change the content of this Terms of Use at any time without giving any prior notice to the users. As a consequence, you are strongly recommended to verify the Terms of Use before accessing to the content of the Site.

In the event that, by means of the Site, are offered goods and services or are made available specific contents governed by special terms and conditions published in the pages of the Site, those new terms and conditions shall prevail to the present ones.

2. Content of the Site

By means of the pages of this Site, Al Duca d’Aosta S.p.A. offers general information about its business activity and, even though the same pages are constantly verified and updated by qualified and duly authorized personnel, the relevant content must not be considered correct, complete or exhaustive.

As a consequence, should you decide to rely upon the information made available on the Site, you shall make autonomous and additional investigations about their correctness.

In this regard, Al Duca d’Aosta S.p.A. informs you that the content of the Site shall be considered “on as is basis”. This means that the content of the Site could not be proper and/or suitable for your specific purposes or interests or it could contain material whose reuse could infringe third parties’ intellectual property rights.

The Site may contain one or more links to web sites owned by third parties. Should this be the case, the hypertext connections has the only purpose to make easier your surfing on the web, being excluded any relation between the Site and the web site owned by a third party, which has no connection with Al Duca d’Aosta S.p.A.

In addition, Al Duca d’Aosta S.p.A. informs you that it has no power to modify the structure of the third web sites linked to its own and that it has no knowledge of their truthfulness, correctness and of the suitability of the relevant materials and/or information, even in the case in which there are contractual relationships between Al Duca d’Aosta S.p.A.and the third party owner of the linked site.

3. Intellectual and industrial property rights

All contents of the Site are protected under the law in force concerning copyright and industrial and/or intellectual property. For example, shall be considered as “content” of the Site the following:

  • texts;
  • photos;
  • movies;
  • databases;
  • drafts and tables;
  • slogans;
  • audio files;
  • cartoons;
  • any other kind of graphical and/or textual representation.

You shall not copy and/or reproduce, wholly or partially, the content of the Site, without the express written authorization of Al Duca d’Aosta S.p.A.

At the same time, please be aware that all trademarks, domain names, business names, trade names and trade signs made available on the pages of the Site are owned by Al Duca d’Aosta S.p.A. and/or third parties and, as a consequence, they are protected under applicable law. It is expressly forbidden to copy the mentioned signs in any form or modality without the express and written authorization of Al Duca d’Aosta S.p.A. or of the respective owners. It is also forbidden to apply for the registration of the name "Al Duca d’Aosta" under whatsoever kind of top level domain.

In addition to the above, Al Duca d’Aosta S.p.A. informs that on the pages of the Site there could be trademarks, domain names, business names, trade names and trade signs owned by third parties which have contractual relationships with the same Al Duca d’Aosta S.p.A.. The mentioned signs are protected under the applicable law like the ones owned by Al Duca d’Aosta S.p.A..

Al Duca d’Aosta S.p.A. informs that it is expressly forbidden to use all signs owned by the same Al Duca d’Aosta S.p.A. as metatags, which are, in other terms, information in “html” language that may be used to communicate information to search engines or to electronic agents in order to reach a web site different from/other than this Site.

4. Characteristics of the service1

Al Duca d’Aosta S.p.A. informs that, even though it makes its best using all innovative and cutting-edge technology in order to keep the Site constantly accessible and flawless, there could be the possibility that the same Site is not accessible and/or fitness for your computer systems nor free of errors, virus and/or other data processing malfunctions.

As a consequence, whoever accesses the Site expressly acknowledges and accepts that its use may be considered “on as available basis”.

5. Modalities of use of the Site

In addition to the provisions set forth under paragraph 3 above, Al Duca d’Aosta S.p.A. informs that the content of the Site can not be copied, reproduced, republished, loaded, transcribed, sent or marketed in any way or form, in whole or in part, without the prior written authorization of Al Duca d’Aosta S.p.A.. In any case, you are allowed to print, download and view part of the content of the Site for your personal purposes only, being excluded any professional or business purpose, provided that the mentioned material are not modified and all relevant information about intellectual and industrial property rights are not erased.

At the same time, the content of the Site shall not be released, in whole or in part, by means of communication channels like internet, television or radio or by any other mean, without the prior written consent of Al Duca d’Aosta S.p.A..

Information and materials of this Site can not be used for commercial purposes in order to create databases of any kind or type, nor be recorded, in whole or in part, on pre-existing databases both accessible by their author only and made available to third parties.

6. Linking and framing

Al Duca d’Aosta S.p.A. informs that in order to create a link with the home page of the Site (the “Home Page”) it is necessary to send by e-mail a specific request to ducawebòalducadaosta.com in which shall be specified: (a) the data concerning the person in charge of the technical aspects of management of the link (included e-mail address and phone number), (b) the data of the requesting company; (c) the address of the web site in which will be created the link with the Home Page; (d) any other additional information which may be useful in order to obtain Al Duca d’Aosta S.p.A.’s authorization.

When authorized by Al Duca d’Aosta S.p.A., the creation of a link to the Site will grant a non-exclusive and non-transferable license to use the name “Al Duca d’Aosta” in order to exclusively create a hypertext connection from the web site owned by the third party to http://www.alducadaosta.com, being excluded any other different use. In any case, Al Duca d’Aosta S.p.A. grants the possibility to create a link with the Home Page only and not with the internal pages of the Site.

Without the prior written consent of Al Duca d’Aosta S.p.A., it is forbidden to create a link to the Home Page of the Site or to the internal and/or additional pages of the Site, creating a so called “deep link”, or to get onto or make available the content of the Site in another web site, by means of the so called “framing”.

In this regard, Al Duca d’Aosta S.p.A. informs that the infringement of the provision set forth under the previous point will determine an illicit conduct that may even be qualified as unfair competition punishable according to the relevant applicable law.

7. Materials sent toAl Duca d’Aosta S.p.A.

Subject to the provisions under paragraph 11 below, the mailing of any kind of material to Al Duca d’Aosta S.p.A. by email or by means of the Site, will implicitly authorize to freely reproduce, use, make available, show, transform, make copies and distribute it to third parties without any restriction. Save the respect of the moral rights of the author, all texts, ideas, concepts, know-how and/or technical knowledge which may be contained in the mentioned material can be freely used and commercially exploited by Al Duca d’Aosta S.p.A. for whatever purpose, included but not limited to the develop, production and marketing of products which use this material or which are connected or related to it. Submitting the said material to Al Duca d’Aosta S.p.A., the user acknowledges and guarantees that he is the exclusive owner of the same material or that he has the right to freely use it and that, as a consequence, the relevant use does not infringe third party’s rights of any kind.

Considering the “open“ nature of internet, Al Duca d’Aosta S.p.A. expressly recommend not to send - by means of telecommunication channels - any material which can not be considered freely available by third parties.

8. Applicable law

These Terms of Use shall be governed by and interpreted according to Italian law.

9. Access to the Site from foreign countries

Should you access to the Site from a Country other than Italy, you shall comply with the present Terms of Use and with any applicable law in force in Italy. You also expressly guarantee that you will not use the Site and the relevant material in order to infringe the mentioned laws.

10. Amendments and integration of the Site

Al Duca d’Aosta S.p.A. reserves the right to, autonomously and at its sole discretion, substitute, add, amend and/or integrate the Site and/or the relevant material and the utilized technology at any time.

In this regard, Al Duca d’Aosta S.p.A. expressly informs that said activities could imply the permanent or temporary impossibility to access to the Site and/or to the relevant content.

11.       Data Protection

According to Section 13, Italian Legislative Decree no. 196/2003, Italian Data Protection Code, Al Duca d’Aosta S.p.A., in its quality as as data processor, informs you that your personal data provided and collected by (i) registering to the Site, (ii) executing a sale and purchase agreement with Al Duca d’Aosta S.p.A., (iii) submitting a request for information concerning goods and services offered by the same Al Duca d’Aosta S.p.A., (iv) accessing to and surfing on the Site through the so called system’s “logs”, will be processed for the following purposes:

  1. to carry out the activities necessary in order to enter into, manage and execute the sale and purchase agreement indicated under point (ii) above;
  2. to fulfil your requests submitted from time to time to Al Duca d’Aosta S.p.A. by means of the Site or by e-mail or by another communication tool;
  3. to fulfil obligations provided by Italian or European Community laws or regulations as well as by orders of competent authorities empowered by the law or by vigilance and control bodies;
  4. to send newsletters and advertising material concerning goods and services provided by Al Duca d’Aosta S.p.A..

The data processing will be carried out by means of manual, computerized and data transmission tools, applying procedures strictly related to the above mentioned purposes and, in any case, in such a way as to ensure security and confidentiality of your personal data. Furthermore, your personal data can be communicated to third parties other than Al Duca d’Aosta S.p.A., if this will be necessary in order to fulfil your requests.

Personal data will be kept in the European Community territory on servers owned by Al Duca d’Aosta S.p.A..

In relation to the above described purposes, Al Duca d’Aosta S.p.A. informs you that providing personal data is mandatory in relation to the purposes listed under points 1), 2) and 3) above. As a consequence, should you decide not to provide your personal data, Al Duca d’Aosta S.p.A. may not be able to respond to or to fuflil your request.

Considering the above, with reference to the purpose listed under point 4) above, Al Duca d’Aosta S.p.A. will ask you, from time to time, to give your consent to the relevant processing by clicking on specific fields / buttons of the Site.

Al Duca d’Aosta S.p.A. informs you that, according to Section 7, Italian Legislative Decree no. 196/2003, you have specific rights in relation to the processing of your personal data.

In particular, you have the right to obtain from the data processor or the data controller, if any, confirmation as to whether or not your personal data exist and communication of such data in intelligible form. You will be also entitled to be informed about the source of the personal data, the purposes and methods of the processing; to obtain cancellation, anonymization or blocking of personal data unlawfully processed, updating, rectification or, where interested therein, integration of the data; to object, on legitimate grounds, to the processing of your personal data.

The possible requests according to Section 7 of the Italian Legislative Decree no. 196/2003 shall be made by email and addressed to ducaweb@alducadaosta.com.

Al Duca d’Aosta S.p.A. may, from time to time, modify or update this data protection policy mainly as a consequence of changes in law provisions. Therefore, Al Duca d’Aosta S.p.A. strongly suggest you to frequently check this document.

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Terms and conditions of sale

This document contains the general terms and condition of on-line sale and payment by means of the web site corresponding to the domain name www.alducadaosta.com (“Site”) owned and managed by Al Duca d’Aosta S.p.A., having its registered office in Venice (Italy), S. Marco 4945, VAT, tax code and number of registration with the Companies’ Register of Venice 134107.

These general terms and conditions (“General Conditions”) apply to the contractual relationships between Al Duca d’Aosta S.p.A. and the client, consumer or professional (“Client”), whether not differently agreed in writing.

Execution of the agreement

1. The sale agreement by and between Al Duca d’Aosta S.p.A. and the Client is executed in the moment in which Al Duca d’Aosta S.p.A. accepts the order and in any case upon successful execution of the respective payment. By filling in on-line the order, the Client declares to have acknowledged all information provided during the purchase procedure and to fully accept the General Conditions hereinbelow.

2. Once completed the on-line purchase procedure, the Client shall print and save an electronic copy and in any case shall keep these General Conditions, if the Client is a consumer, in accordance with Sections 52 and 53 of Italian Legislative Decree 6 September 2005, no. 206 (“D.Lgs. n. 206/2005”).

Purchase modalities

3. The Client can purchase on-line exclusively the products listed in the electronic catalogue published on the Site (“Products”) and available at the moment of transmission of the order, as described in the respective informative document herein available. It is understood that sizes, weight, dimension and performance listed in the information document shall be approximate and that the image of the Product attached to such information document may not entirely represent its characteristics but may be different with regard to colors, dimensions, materials and/or accessorizes indicated in the picture.

4. The receipt of the order will be confirmed by Al Duca d’Aosta S.p.A. by e-mail, to be sent to the address indicated by the Client by registering to private access area of the Site or by filling in the electronic form for transmission of the order. Such confirmation will contain the date and the hour of the order’s receipt and a “Client Order Number” to be used in any subsequent communication with Al Duca d’Aosta S.p.A. The confirmation to be sent by Al Duca d’Aosta S.p.A. will summarize the order placed by the Client together with all relevant data entered by the same Client and these General Conditions. The Client undertakes to check the correctness of data summarized in the confirmation of order and to promptly communicate any discrepancy to be rectified, according to the modalities set forth in the same confirmation of order.

5. Should Al Duca d’Aosta S.p.A. not be able, for whatever reason, to deal with the Client’s order, the same Al Duca d’Aosta S.p.A. will inform by email the Client of such circumstance.

Price

6. The purchase price of the Products will be the one from time to time directly pointed out by Al Duca d’Aosta S.p.A. to the Client by means of the Site and listed in its global amount in the on-line shopping trolley.

The payment of the price can be made by the Client according to one of the modalities indicated hereinbelow.

Payment methods

7. The payment of the Products purchased on-line by the Clientshall be made in accordance with the method chosen by the same Client at the moment of the order. No further amount other than the global amount of the order highlighted upon completion of the purchase procedure shall be charged on the Client.

Should the object of the order, accepted by Al Duca d’Aosta S.p.A., be Products to be delivered outside Italian territory, the global price of the ordered Products will be increased with delivery’s costs as well as local taxes not related to custom imporT, if applicable under the law in force in the Country to which the purchased Products are addressed.

8. The payment of the Products purchased according to these General Conditions shall be made exclusively by credit card, bank transfer or Pay Pal card (www.paypal.it).

8.1       Credit card

(a)         In case of payment of the Products by credit card, at the moment of execution of the on-line purchase, the referential bank will provide for the authorization for exclusively binding the amount corresponding to the purchase made. The amount corresponding to the purchased, even partially, goods will be concretely charged to the Client at the moment of the communication to be made by the courier to Al Duca d’Aosta S.p.A. confirming the execution of the delivery of the ordered Product.

            In lack of such communication by the courier or in case such communication is not applicable to specific deliveries,        Al Duca d’Aosta S.p.A. – not being able to have certain knowledge of the exact date of delivery of the ordered Products – will be entitled to charge the credit card with the amount of the order upon the day following the delivery of the Product or Products ordered by the Client.

(b)        In the event of termination of the agreement by the Client as per D.Lgs. n. 206/2005,or in lack of the order’s acceptance by Al Duca d’Aosta S.p.A., this latter will, without any dela, ask for the cancellation of the transaction and for the release of the committed amount. With regard to certain kind of credit cards, the time for releasing the amount will depend exclusively on the banking system and may last up to their own expiry (currently equal to the 24th day from the date of authorization).

(c)        Al Duca d’Aosta S.p.A. reserves the right to charge Client’s credit card with the amount of the order placed by the same Client in order to avoid the risk of expiry of the authorization to the respective transaction as set forth under paragraph (b) above.

(d)        Al Duca d’Aosta S.p.A. reserves the right to ask the Client for additional information (such as phone number) or for the transmission of copies of the documents attesting the ownership of the used credit card. The Client acknowledges that – in lack of transmission of the requested documentation – the order may be not accepted.

(e)        Al Duca d’Aosta S.p.A. will not be able – at any moment of the purchase procedure – to know the information concerning Client’s credit card transmitted by protected connection directly to the bank in charge of the transaction. No computerized archive of Al Duca d’Aosta S.p.A. will record such information. Al Duca d’Aosta S.p.A. can not be in any case considered liable for any fraudulent or unlawful use of the credit cards by third parties which may be committed at the moment of the on-line payment of the Products purchased on the Site.

            (f)         In case of payment of the Products’ price by credit card, Al Duca d’Aosta S.p.A. can not be considered responsible of the successfulness of the transaction that exclusively depends on the third party supplying the on-line payment service, which in any case will be chosen among the leading national professional of this field.

(g)        The Client acknowledges that the purchase order’s transmission and the price paymentwill be made by means of electronic communication networks and services whose correct working is out of Al Duca d’Aosta S.p.A.’s control and in relation to which this latter can not be considered responsible.

8.2       Bank transfer

(a)        In case of payment of the Products by bank transfer, the order confirmation sent to the Client - by email by Al Duca d'Aosta S.p.A. in compliance with article 4 above – will point out the bank details of Al Duca d'Aosta S.p.A. The Products indicated in the order of the Client will be kept pending the positive outcome of the bank transfer of the respective amount on the bank account of Al Duca d'Aosta S.p.A..

(b)        The Client shall in any case send to Al Duca d'Aosta S.p.A. - within 48 hours upon receipt of the order confirmation and by fax to the number +39 041 2620100or by email to the address ducaweb@alducadaosta.com – a copy of the bank transfer’s order made in favour of this latter. In lack of receipt, within the above indicated 48-hours term, of a copy of the bank transfer, Al Duca d'Aosta will be entitled to cancel Client’s order.

(c)        The shipment of Client’s order will be performed upon receipt by Al Duca d'Aosta S.p.A. of the confirmation of the successful out-come of bank transfer in favour of its bank account.

8.3       Pay Pal card

(a)        In case of payment of the Products by Pay Pal card, the Client can pay the amount corresponding to the order directly through its verified Pay Pal account. Al Duca d’Aosta informs that payments made and originating from a verified account only will be accepted and it reserves the right to deliver the Products object of the Client’s order to the address specified in the verified Pay Pal account.

(b)        The payments of Products’ orders originating from not verified Pay Pal accounts will be cancelled and, as a consequence, not executed by Al Duca d’Aosta S.p.A.

Delivery’s modalities and costs - Invoicing

9. The ordered Products will be sent to the address indicated by the Client upon registration at the private access area of the Site or – whether different – to the address specified in the respective order, preferably in the Italian territory. The Client acknowledges that the request of delivery of the Products outside Italian territory will probably determine the non-acceptance of the order by Al Duca d’Aosta S.p.A.

The delivery status will be made available to the Client on the Site by accessing to the private area dedicated to purchases’ history.

10. In relation to each order made on the Site, Al Duca d’Aosta S.p.A. will issue an invoice concerning the delivered Products, to be sent in five copies both by email to the holder of the order, according to Section 14 of D.P.R. 445/2000, and with the package of the Products. In order to issue and duly draft the invoice, reference will be made to the information provided by the Client in the order form and at the moment of registration to the private access area of the Site. Once issued the invoice, it will no longer possible to modify the data already indicated in the same invoice.

11. Delivery’s costs, as indicated in the Site and in the text of the order, will be charged to the Client.

12. Delivery of the orders will be carried out from Monday to Friday. The orders placed on Saturdays or Sundays or during holidays or holidays eve will be processed by Al Duca d’Aosta S.p.A. starting from the first working day following the day in which the order was placed.

13. Delivery of the Products to the Clientwill be carried out by a duly appointed courier. The Client will be informed about the details of the courier according to the modalities pointed out in the Site. Al Duca d’Aosta S.p.A. can not be considered liable for any delay occurred in Products’ delivery.

14. At any moment the Client can verify the progress and delivery status of its order by accessing to the private access area of the Site or by following the link to the web site of the selected courier and matching the 'Client Order Number' – assigned with the order confirmation – and the ‘Track Change Number’ (or other similar tool) assigned to each delivery.

15. Contractual obligations of Al Duca d’Aosta S.p.A. towards the Client will be considered fulfilled in the place in which the purchased Products are delivered by Al Duca d’Aosta S.p.A. to the selected courier.

Delivery of the ordered Products by the courier will be carried out at street level, save whether differently communicated by the Customer Service.

16. At the moment of delivery of the purchased Product by the courier, the Client shall verify:

  • that the number of delivered packages coincides with the one specified in the shipping note anticipated via e-mail;
  • that packing is complete, undamaged nor wet or otherwise spoilt, even with regard to locking materials (adhesive tape or metallic staples).

Any possible damage to the Product and/or to the respective packing or any discrepancy with the number of packages or the indications shall be immediately objected by the Client, by displaying a WRITTEN RESERVE OF CHECK (SPECIFYING THE REASON OF SUCH RESERVE, for example “packages with holes”, “crushed packages”, etc.) on the document attesting the delivery by the courier. Once signed the document of the courier, the Client will no longer be entitled to claim anything about the external characteristics of the delivered Products.

Any claim concerning entirety, correspondence and completeness of the received Products shall be  raised within 2 months starting from the respective discovery, according to the modalities indicated in these General Conditions.

17. In lack of reclaim within 5 working days of the Products stored as stock in courier’s warehouses due to reiterate impossibility of delivery to the address indicated by the Client in the order, the ordered Products will be redelivered to the warehouses of Al Duca d’Aosta S.p.A.

Withdrawal right of the Client

18. Pursuant to Section 64 of the D.Lgs. n. 206/2005, the Client consumer has the right to withdraw from the purchase agreement for any reason, without any need for explanation as well as without any penalty, according to the terms and modalities provided in the following articles.

19. In order to exercise the withdrawal right as per article 18 above, the Client shall send to Al Duca d’Aosta S.p.A. a withdrawal notice within 14 working days upon receipt of the Products in relation to which such right is claimed. Such withdrawal notice shall be sent by registered letter with acknowledgment of receipt  addressed to Al Duca d’Aosta S.p.A.- Customer Service - Via Volturno 7, 30173 Mestre (VE) - Fax +39 041 2620100 - E-mail ducaweb@alducadaosta.com, or it shall be anticipated by e-mail or by fax within the above mentioned 14-days term and confirmed by registered letter with acknowledgment of receipt  to be STRICLTY sent within the following 48 hours.

20. Once received such withdrawal notice, the Client will be promptly provided with instructions concerning return’s modalities together with a personal RMA code (Return Merchandise Authorization) necessary in order to return the Product/s. The Product to be returned shall be received by Al Duca d’Aosta S.p.A. within 14 days upon receipt of the above mentioned Return Merchandise Authorization. To this purpose, reference will be made to the date of delivery to the postal office or to the courier.

21. The purchased Product shall be returned complete, not used, not washed nor otherwise damaged, together with all its components/parts, with its own control tag and in its original package (included packaging and original boxes as well as any other accessories such as, by way of example, dustbags, clotheshangers and protective envelopes). In order to limit any possible damage to the original package, it is recommended to insert it into another box on which a label showing the number of RMA (authorization code of return) provided by Al Duca d’Aosta S.p.A. shall be affixed; in any case no tags nor adhesive tape shall be affixed directly on the original packaging of the Product.

22. Delivery costs arising out of the return of the Products shall be charged by the Client; the costs of delivery to the Client as well as any other additional expenses and/or taxes pointed out upon order’s placement will not be reimbursed.

The Client will be the sole responsible of the delivery until the moment in which will be issued a receipt attesting the arrival of the Products to the warehouse of Al Duca d’Aosta S.p.A..

23. The withdrawal right applies only to the entire purchased Products; it is not possible to exeercise the withdrawal right exclusively in relation to one or more part of a purchased Product. Should the order have as object more than one Product, it will be possible to exercise the withdrawal right in relation to one or more of such ordered Products, specifying in the withdrawal notice, as per article 19 above, the description of the Products to be returned.

Should the Products be damaged during the transport, Al Duca d’Aosta S.p.A. will inform the Client about such circumstance (within 5 working days upon receipt of the Product in its warehouses), in order to allow the same Client to promptly claim against the selected courier or carrier and as a consequence to obtain the reimbursement of the value of the Products (whether covered by an insurance policy); in such a case the Product will be made available to the Client for the relevant return and at the same time the withdrawal request will be cancelled.

Al Duca d’Aosta S.p.A. will not be liable in any case for damages or theft/loss of the Products.

Upon arrival to Al Duca d’Aosta S.p.A.’s warehouse, the Product will be checked in order to estimate any damage or alteration not due to the relevant transport. Should the packaging and/or the original packages be damaged, Al Duca d’Aosta S.p.A. will retain from the due reimbursement an amount equal to a percentage not higher than the 10% of the Product’s value, as contribution for restore’s expenses.

24. Save for any possible replacing expenses due in relation to ascertained damages to the original packages, Al Duca d’Aosta S.p.A. will reimburse the Client with the amount already paid for the purchase of the Product within 14 working days upon its return. In case the payment has been made by credit card or by Pay Pal card, Al Duca d’Aosta S.p.A. will write off the amount charged on such cards or it will reimburse the amount by bank transfer. In this latter case, the Client shall promptly provide its bank account details to which the reimbursement will be addressed (Cod. ABI - CAB - IBAN – number of bank account and details of the bank).

The return value of order originally invoiced in $ and £ will be calculated at the day of refund exchange rate.

25. The Client will forfeit the withdrawal right due to the lack of the essential condition of entirety of the Product (packaging and/or content), should Al Duca d’Aosta S.p.A. ascertain:

  • the use, even partial, of the Product and of the respective accessorizes;
  • the lack of the external package and/or of the original internal packaging;
  • the lack of integral part of the Product;
  • the lack of the control tag attached to the Product;
  • the damage of the Product due to reasons other than the transport.

In such cases, the Products will be stored at Al Duca d’Aosta S.p.A.’s warehouses where it will be made available to the Client for the respective collection at Client’s costs and expenses.

Warranties

26. All Products sold through the Site are covered by manufacturer’s warranty in relation to defectiveness, having a duration of 12 months if the Client is a professional (holder of a VAT code) and a duration of 24 months if the Client is a consumer pursuant to D. Lgs. n. 206/2005.

27. Manufacturer’s warranty is provided and applies according to the law.

28. The warranty applies to defective Products, provided that such Products has been correctly used in compliance with its own destination of use and attached documentation. In case of defective Product, Al Duca d’Aosta S.p.A. will restore, without any expense for the Client, the compliance of the Products by reparing/replacing or reducing the amount of the relevant purchase price or it will terminate the agreement. If, upon the analysis/examination carried out by Al Duca d’Aosta S.p.A., it results that the defect is not a compliance one, the costs of analysis and restoring, if applicable, will be charged to the Client, as well as any transport cost born by Al Duca d’Aosta S.p.A.

29. Should Al Duca d’Aosta S.p.A., for whatever reason, not be able to return to its Client a Product covered by the warranty (repaired or replaced), it will be entitled at its own discretion to return to the Client the amount paid taking into account the use of the Product or to replace such Product with another having equal or higher characteristics.

30. the time necessary in order to repair or replace defective Products will depend exclusively on manufacturer’s policies and no damage due to delays in carrying out the repair or the replacement can be claimed towards Al Duca d’Aosta S.p.A..

31. Should the applicable warranty provide for the return of the Product, this latter shall be returned by the Client in its original packages, completed with all its parts (included packaging and any documentation and accessorizes). To the purpose of avoiding damages to the original package, Al Duca d’Aosta S.p.A. recommends to insert such original package in an additional box.

Data Protection

32. According to Section 13, Italian Legislative Decree no. 196/2003, as subsequently amended and integrated, Al Duca d’Aosta S.p.A., in its quality as data processor, informs you that your personal data provided and collected by (i) registering to private access area of the Site, (ii) executing on line a sale and purchase agreement, (iii) accessing to and surfing on the Site through the so called system’s “logs”, will be processed for the following purposes:

  1. to carry out the activities necessary in order to enter into, manage and execute the sale and purchase agreement indicated under point (ii) above;
  2. to fulfil Client’s requests submitted from time to time by means of the Site or by e-mail or by another communication tool;
  3. to fulfil obligations provided by Italian or European Community laws or regulations as well as by orders of competent authorities empowered by the law or by vigilance and control bodies;
  4. to send newsletters and advertising material concerning goods and services provided by Al Duca d’Aosta S.p.A..

In relation to the above described purposes, Al Duca d’Aosta S.p.A. informs that providing personal data is mandatory in relation to the purposes listed under points 1), 2) and 3) above. As a consequence, should the Client decide not to provide its personal data, Al Duca d’Aosta S.p.A. may not be able to respond to or to fuflil Client’s requests.

Considering the above, with reference to the purpose listed under point 4) above, Al Duca d’Aosta S.p.A. will ask the Client, from time to time, to give its consent to the relevant processing by clicking on specific fields / buttons of the Site.

The data processing will be carried out applying procedures strictly related to the above mentioned purposes and, in any case, in such a way as to ensure security and confidentiality of the personal data. Furthermore, whether it will be necessary in order to fulfil Client’s requests, personal data can be communicated to third parties other than Al Duca d’Aosta S.p.A., which will processed such data in their quality as autonomous data processors or as data controllers. In any case personal data will not be disseminated.

Personal data will be kept in the European Community territory.

Al Duca d’Aosta S.p.A. informs you that, according to Section 7, Italian Legislative Decree no. 196/2003, you have specific rights in relation to the processing of your personal data.

In particular, you have the right to obtain from the data processor or the data controller, if any, confirmation as to whether or not your personal data exist and communication of such data in intelligible form. You will be also entitled to be informed about the source of the personal data, the purposes and methods of the processing; to obtain cancellation, anonymization or blocking of personal data unlawfully processed, updating, rectification or, where interested therein, integration of the data; to object, on legitimate grounds, to the processing of your personal data.

Al Duca d’Aosta S.p.A. may, from time to time, modify or update its data protection policies mainly as a consequence of changes in law provisions. Therefore, Al Duca d’Aosta S.p.A. strongly suggest you to frequently check this document.

Claims

33. Any claim by the Customer shall be send to:
Al Duca d’Aosta S.p.A.
Customer Care
Via Volturno, 7 – 30173 Mestre (VE)

Tel +39 041 2620222
Fax +39 041 2620100
E-mail customercare@alducadaosta.com

Applicable law

34. This General Conditions will be governed exclusively by Italian law.

I ACCEPT

Pursuant to Sections 1341 and 1342 of the Italian Civil Code, the following provisions of this General Conditions are expressly accepted: 3 (short description of the Products listed in the catalogue); 5 (non-acceptance of the order); 8.1, lett. e (liabilities in relation to the fraudolent use of Client’s credit cards); 8.1, lett. f (liabilities in relation to the successful outcome of on-line payments); 8.2, lett. b (right to cancel the order in lack of receipt of a copy of the bank transfer within the 48-hours term); 8.3, lett. b (right to cancel the order in case of payments originating from an unverified Pay Pal account); 11 e 22 (delivery expenses and taxes to be charged to the Client); 15 (fulfilment of the obligation of Al Duca d’Aosta S.p.A. at the time of delivery of the Product to the selected courier); 16 (Client’s examination duty in relation to the delivered Products); 17 (acceptance of the Products without any reserve in lack of claim); 23 (reserve to charge the 10% of Product’s value in case of damage of the returned Product); 25 (refusal to accept the returned Product); 32 (data protection) e 34 (applicable law).

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Privacy policy

Information Notice

According to Section 13, Italian Legislative Decree no. 196/03, as subsequently amended and integrated, (“Privacy Code”), please be informed that your personal data will be processed, also by electronic means, by Al Duca d’Aosta S.p.A. - having its registered office in Venice (Italy), S. Marco 4945, VAT, tax code and number of registration with the Companies’ Register of Venice 134107, hereby represented by its pro tempore legal representative, in its quality as data processor - in order to duly execute the contracts, fulfil your request and provide you with the requested services, as well as in order to comply with any Italian and/or European law or regulatory provision.

Should you decide not to fill in the mandatory fields indicated with an asterisk [*], Al Duca d’Aosta S.p.A. will not be able to provide you with the requested services. Your personal data will also be processed for the transmission of newsletter and advertising material. To this regard you will be required to give your consent to the relevant processing. Your personal data can be communicated to third parties other than Al Duca d’Aosta S.p.A., for the purposes and with the modalities set forth above.

Please be informed that you can exercise at any time the rights provided by Section 7, Privacy Code, by sending an e-mail to ducaweb@alducadaosta.com

We invite you to to update your personal data in case of variation and we suggest you to refer to the complete text of this document made available here.

Trascrizione dell’art. 13 D. Lgs. 30 giugno 2003, n. 196
Informativa

  1. L’interessato o la persona presso la quale sono raccolti i dati personali, sono previamente informati oralmente o per iscritto circa:
    1. le finalità e le modalità del trattamento cui sono destinati i dati;
    2. la natura obbligatoria o facoltativa del conferimento dei dati;
    3. le conseguenze di un eventuale rifiuto di rispondere;
    4. i soggetti o le categorie di soggetti ai quali i dati personali possono essere comunicati o che possono venirne a conoscenza in qualità di responsabili o incaricati, e l'ambito di diffusione dei dati medesimi;
    5. i diritti di cui all'articolo 7;
    6. gli estremi identificativi del titolare e, se designati, del rappresentante nel territorio dello Stato ai sensi dell'articolo 5 e del responsabile. Quando il titolare ha designato più responsabili è indicato almeno uno di essi, indicando il sito della rete di comunicazione o le modalità attraverso le quali è conoscibile in modo agevole l'elenco aggiornato dei responsabili. Quando è stato designato un responsabile per il riscontro all'interessato in caso di esercizio dei diritti di cui all'articolo 7, è indicato tale responsabile.
  2. L'informativa di cui al comma 1 contiene anche gli elementi previsti da specifiche disposizioni del presente codice e può non comprendere gli elementi già noti alla persona che fornisce i dati o la cui conoscenza può ostacolare in concreto l'espletamento, da parte di un soggetto pubblico, di funzioni ispettive o di controllo svolte per finalità di difesa o sicurezza dello Stato oppure di prevenzione, accertamento o repressione di reati.
  3. Il Garante può individuare con proprio provvedimento modalità semplificate per l'informativa fornita in particolare da servizi telefonici di assistenza e informazione al pubblico.
  4. Se i dati personali non sono raccolti presso l'interessato, l'informativa di cui al comma 1, comprensiva delle categorie di dati trattati, è data al medesimo interessato all'atto della registrazione dei dati o, quando è prevista la loro comunicazione, non oltre la prima comunicazione.
  5. La disposizione di cui al comma 4 non si applica quando:
    1. i dati sono trattati in base ad un obbligo previsto dalla legge, da un regolamento o dalla normativa comunitaria;
    2. i dati sono trattati ai fini dello svolgimento delle investigazioni difensive di cui alla legge 7 dicembre 2000, n. 397, o, comunque, per far valere o difendere un diritto in sede giudiziaria, sempre che i dati siano trattati esclusivamente per tali finalità e per il periodo strettamente necessario al loro perseguimento;
    3. l'informativa all'interessato comporta un impiego di mezzi che il Garante, prescrivendo eventuali misure appropriate, dichiari manifestamente sproporzionati rispetto al diritto tutelato, ovvero si riveli, a giudizio del Garante, impossibile.

Trascrizione dell’art. 7 (D.Lgs. 30 giugno 2003, n.196)
Diritto di accesso ai dati personali ed altri diritti

  1. L'interessato ha diritto di ottenere la conferma dell'esistenza o meno di dati personali che lo riguardano, anche se non ancora registrati, e la loro comunicazione in forma intelligibile.
  2. L'interessato ha diritto di ottenere l'indicazione:
    1. dell'origine dei dati personali;
    2. delle finalità e modalità del trattamento;
    3. della logica applicata in caso di trattamento effettuato con l'ausilio di strumenti elettronici;
    4. degli estremi identificativi del titolare, dei responsabili e del rappresentante designato ai sensi dell'articolo 5, comma 2;
    5. dei soggetti o delle categorie di soggetti ai quali i dati personali possono essere comunicati o che possono venirne a conoscenza in qualità di rappresentante designato nel territorio dello Stato, di responsabili o incaricati.
  3. L'interessato ha diritto di ottenere:
  1. l'aggiornamento, la rettificazione ovvero, quando vi ha interesse, l'integrazione dei dati;
  2. la cancellazione, la trasformazione in forma anonima o il blocco dei dati trattati in violazione di legge, compresi quelli di cui non è necessaria la conservazione in relazione agli scopi per i quali i dati sono stati raccolti o successivamente trattati;
  3. l'attestazione che le operazioni di cui alle lettere a) e b) sono state portate a conoscenza, anche per quanto riguarda il loro contenuto, di coloro ai quali i dati sono stati comunicati o diffusi, eccettuato il caso in cui tale adempimento si rivela impossibile o comporta un impiego di mezzi manifestamente sproporzionato rispetto al diritto tutelato.
  1. L'interessato ha diritto di opporsi, in tutto o in parte:
  1. per motivi legittimi al trattamento dei dati personali che lo riguardano, ancorché pertinenti allo scopo della raccolta;
  2. al trattamento di dati personali che lo riguardano a fini di invio di materiale pubblicitario o di vendita diretta o per il compimento di ricerche di mercato o di comunicazione commerciale.

Cookie Policy


Cookies are text strings small size sent from a server to a Web client (usually a browser) and then sent back by the client to the server (without change) each time the client accesses the same portion of the same domain. On alducadaosta.com are used to perform automatic authentication, session tracking and storing information regarding access, registration, and the composition of the checkout.

Cookies are aimed to improve your browsing experience and allow us to give you the best service possible. Our site uses different types of cookies, each of which has a specific function, as indicated below.

Site functionality cookies
These cookies allow you to navigate and access to some functionalities as the shopping bag and wish list.

Cookies analysis

We use cookies to measure and analyze how our customers use the website. This allows us to continually improve our Web site and your shopping experience.

Cookies preference
While browsing or shopping online, the site will remember preferences that are made (eg, user name, language or location). This makes your experience easier, efficient and more personal to you.

Cookies advertising
These cookies are used to offer you ads based on your preference . In addition, they limit the number of times you see an advertisement as well as help measure the effectiveness of our advertising campaigns.

By using our website you agree to the rescue of and access to this type of cookies on your device.

Most browsers (Internet Explorer, Firefox, Chrome, etc..) Are configured to accept cookies. However, most browsers allow you to control and even disable cookies through the settings.
Please note that by deleting our cookies we will not be able to guarantee you the best shopping experience.

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Shipping information

SHIPPING METHODS, SHIPPING COSTS AND DELIVERY TIMES


All orders are shipped worldwide via our affiliate couriers DHL Express, TNT and SDA.
We process and send orders during our main service hours, Monday to Friday, from 9:00 am to 6:00 pm GMT+1 (with the exception of Italian public holidays).
The merchandise will be ready for dispatch only after the receipt of payment.
All shipments that are sent by alducadaosta.com are insured against theft and accidental damage.
Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
If you receive a visibly damaged package, please do not accept it and leave it to the courier.
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:

DestinationShipping methodCostDelivery times
ItalyExpress12,00 EUR1-3 working days
ItalyStandard7,00 EUR1-4 working days
European UnionExpress20,00 EUR2-4 working days
European UnionStandard14,00 EUR4-6 working days
SwitzerlandExpress38,00 EUR2-5 working days
RussiaStandard38,00 EUR5-9 working days
United States & CanadaExpress29,00 EUR2-6 working days
Japan & Australia Express39,00 EUR2-6 working days
Japan & AustraliaStandard30,00 EUR5-9 working days
ChinaStandard38,00 EUR5-9 working days
Rest of WorldExpress48,00 EUR2-6 working days
Rest of WorldStandard30,00 EUR5-9 working days


Customers who reside in countries that are not part of the European Union are exempt from VAT . Countries that are part of the European Community : Austria , Belgium, Bulgaria , Cyprus , Czech Republic, Croatia, Denmark, Estonia , Finland, France , Germany, Great Britain, Greece , Hungary , Ireland, Italy , Latvia , Lithuania, Luxembourg , Malta, Netherlands , Poland, Portugal , Slovakia, Slovenia , Spain, Sweden.


TRACK ORDER STATUS

As soon as we have shipped your order you will receive an email from alducadaosta.com. The tracking number will be sent directly from the courier.
Please click here, then enter your tracking number here for DHL, here for TNT or here for SDA in order to track the status of your order.


TAXES AND DUTIES

All shipments outside the European Union are subject to import taxes and local taxes which vary according to the type and value of the goods in question.
To facilitate our clients as much as possible, shipments will be made DDP (Delivery Duty Paid) for the following countries: Azerbaijan, Bangladesh, Israel, Malaysia, Norway, Switzerland, Brunei, Kazakhstan, South Africa, Thailand, Uzbekistan, Philippines, Qatar, Taiwan, Singapore, Bahrain, Kuwait, Oman, Saudi Arabia, United Arab Emirates, United States, Australia, Japan. Duties will be charged directly at checkout and no payment will be due to the forwarding agent upon receiving the package. Al Duca d'Aosta will not be charged for local taxes as sales taxes and VAT.
However, if you choose shipping with DDU (Delivery Duty Unpaid) duties are not included and must be paid at the time of delivery. The total order will be recalculated without duties. For Countries not included in this list shipping can be only in DDU (Delivery Duty Unpaid). Please, note that we don't issue FTA for South Korea.
For Russia and China, shipments can only be made in DDU (Delivery Duty Unpaid) with SDA. The return for these countries is not available

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Instructions for return

You can request a return within 14 days  of the delivery date. Please fill the Return Form or write to customercare@alducadaosta.com and return the items within 14 days.

Shipping costs for the return of the package with the courier indicated by Al Duca D'Aosta will be free. If the return is sent back using a different courier, all costs will be charged to the customer.

The return must be shipped from the original delivery address.

To return an item please follow these instructions:

  1. Fill the Return Form specifying the order number, the items that you would like to return and the reason.

  2. Make sure the merchandise is in its original condition, unworn, tags and packaging included. Shoes box is considered part of the original product, and your return may not be accepted if the box is damaged.

  4. Fill in the waybill (you will find it inside the original documents) and attach as document for sending back the shipment the Returns Invoice Customs if you are an extra EU customer (you will find it inside the original documents).

 
If your return does not meet the conditions listed, the package will be sent back to you at your expenses and reimbursement will not be made.

Reimbursement will be made 14 working days after we receive the returned goods and will be made through the same system used to place the order.

Shipping costs, customs and import duties charged  at the checkout, as well as customs and import duties paid at delivery, will not be refunded from Al Duca D'Aosta in case of return. 

The return value of order originally invoiced in $ and £ will be calculated at the day of refund exchange rate.

If you have paid with credit card, please be aware that the time necessary to see the amount on your account depends on the institute that has issued the card.

For additional information or if you have any further questions, please feel free to contact us by sending us an email at customercare@alducadaosta.com or call us at +39 041 2620222

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Payment security

CURRENCIES

Payments, as well as refunds, are invoiced in Euro (EUR).

Alducadaosta.com accepts the following payment methods:

CREDIT CARD

We accept the following credit cards:

Please enter your card details on our payment site. alducadaosta.com uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your card details.
The order amount will be deposited on your card as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the payment reservation will be cancelled).

Payment by Visa or Mastercard

The system will recognize whether or not the credit card is registered on the 3-D security programs or .
These are security systems that have been developed to ensure that the registered card holder and
the registered online retailer are involved in the transaction.
If you are a member of the 3-D Secure Program, a pop-up window will appear on your screen asking you to enter your password when making a purchase online.
This window is linked to your bank and requires you to enter your SecureCode (a password that you have previously selected).
Transactions can only be made by entering the correct password.
If your credit card is not registered with any of these programs, the payment can be made without further authentication.
For more information about the credit card security systems, please see: Verified by Visa or Mastercard SecureCode

Payment by American Express

For security reason, if billing address and shipping address do not match ,we will ask to the customer to provide a copy of the identity document and credit card.
The order will not be shipped until the authentication was successful.
The following applies for all payments by credit card:Refunds from returns will always be charged back on to the credit card that the original order was paid for with.

PAYPAL

Please select "PayPal" as your payment method and you will be transferred to the PayPal site automatically.
If you have an existing PayPal account, you can log in using your user data to confirm the payment.
If you do not have a PayPal account, you can register one and proceed with the payment.
Refunds from returns will be booked onto the registered PayPal account.

BANK TRANSFER

In our checkout – step "payment" – please select "bank transfer" and finalize your order.
You will then receive a confirmation that will be sent automatically by email stating our banking details as well as the order number.
Upon submitting your order, please transfer the overall amount to the following account and state the order number:
Al Duca d'Aosta S.p.A.
Intesa San Paolo
IBAN: IT78 R030 6902 1070 7400 0280 450
BIC/SWIFT: BCITITMM
If the amount will not be transferred within 5 working days your order will be canceled.
Possible transfer costs as well as bank fees will be charged to the customer.
Your order will be dispatched upon receipt of payment on our account.
Refunds from returns will be charged-back to the bank account which the original order was paid from.

COLLECT ON DELIVERY

Available only for orders shipped to Italy for orders lower than 2999 euro.
During the payment select the " collect on delivery " and complete the order .
If you choose DHL Express you should pay 9 euro.
If you choose SDA you should pay 5 euro.
This amount is due to the method of payment.

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Return form

Please fill the return form and click to the button "Proceed".

To be considered valid, the request must be sent within 14 days after you have received your order.

The customer care will contact you within 8 working days with the addition instructions.
Reimbursement will be made 14 working days after we receive the returned goods and will be made through the same system used to place the order.

Shipping costs, customs and import duties charged  at the time of delivery will not be refunded from alducadaosta.com in case of a return.

The return value of order originally invoiced in $ and £ will be calculated at the day of refund exchange rate.


For any further information please contact our customer care: customercare@alducadaosta.com

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