Returns

INSTRUCTIONS FOR RETURNS


You can request a return within 14 days of the delivery date. Please fill the Return Form or write to customercare@alducadaosta.com and return the items within 14 days.

Shipping costs for the return of the package with the courier indicated by Al Duca D'Aosta will be free. If the return is sent back using a different courier, all costs will be charged to the customer.

The return must be shipped from the original delivery address.

To return an item please follow these instructions:

1. Fill the Return Form specifying the order number, the items that you would like to return and the reason.

2. Make sure the merchandise is in its original condition, unworn, tags and packaging included. Shoes box is considered part of the original product, and your return may not be accepted if the box is damaged.

4. Fill in the waybill (you will find it inside the original documents) and attach as document for sending back the shipment the Returns Invoice Customs if you are an extra EU customer (you will find it inside the original documents).


If your return does not meet the conditions listed, the package will be sent back to you at your expenses and reimbursement will not be made.

Reimbursement will be made 14 working days after we receive the returned goods and will be made through the same system used to place the order.

Shipping costs, customs and import duties charged at the checkout, as well as customs and import duties paid at delivery, will not be refunded from Al Duca D'Aosta in case of return.

The return value of order originally invoiced in $ and £ will be calculated at the day of refund exchange rate.

If you have paid with credit card, please be aware that the time necessary to see the amount on your account depends on the institute that has issued the card.

For additional information or if you have any further questions, please feel free to contact us by sending us an email at customercare@alducadaosta.com or call us at +39 041 2620222