Our products are delivered by DHL, TNT and SDA couriers.
We process and ship our orders during main service hours, Monday to Friday, from 9:00 am to 6:00 pm GMT+1 (with the exception of Italian public holidays).
The procuts will be ready for dispatch only after the receipt of payment.
All shipments that are sent by are insured against theft and accidental damage.

Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
If you receive a visibly damaged package, please do not accept it and leave it to the courier.
Shipping methods, costs and delivery times vary according to the shipping country.

Customers who reside in countries that are not part of the European Union are exempt from VAT.
Countries that are part of the European Community:Austria, Belgio, Bulgaria, Cipro, Croazia, Danimarca, Estonia, Finlandia, Francia, Germania,  Grecia, Irlanda, Italia, Lettonia, Lituania, Lussemburgo, Malta, Olanda, Polonia, Portogallo, Principato di Monaco, Repubblica Ceca, Romania, San Marino, Slovacchia, Slovenia, Spagna, Svezia, Ungheria.


As soon as your order is shipped, you will receive an email from The tracking number will be sent directly from the courier.
Please click here, then enter your tracking number here for DHL, here for TNT or here for SDA in order to track the status of your order.


All shipments outside the European Union are subject to import taxes and local taxes which vary according to the type and value of the goods.
The shipments for United States and Canada will be made in DDP (Delivery Duty Paid) . Duties are included in the amount of articles and no payment will be due to the forwarding agent upon receiving the package. Al Duca d'Aosta will not be charged for local taxes as sales taxes and VAT. 

Orders from the rest of the world will be DDU (Delivery Duty Unpaid). Duties must be paid directly to the courier at the time of delivery. 

Please, note that we don't issue FTA for South Korea. 
For shipments to Russia and China, shipments can only be made in DDU (Delivery Duty Unpaid) with SDA. Returns are not allowed.


Below the details of coutry zone of shipment.

ZONA1 (IT) Italia, San Marino, Città del Vaticano

ZONA2 (EU) Austria, Belgio, Croazia, Francia, Germania, Grecia, Lussemburgo, Monaco, Portogallo, Irlanda, Slovenia, Spagna

ZONA3 (UK) Inghilterra

ZONA4 (EE) Albania, Andorra, Bielorussia, Bosnia and Herzegovina, Bulgaria, Cipro, Repubblica Ceca, Danimarca, Estonia, Faroe Islands, Finlandia, Gigilterra, Ungheria, Islanda, Lettonia, Liechtenstein, Lituania, Macedonia, Malta, Moldavia, Montenegro, Paesi Bassi, Norvegia, Polonia, Romania, Russia, Serbia, Serbia e Montenegro, Slovacchia, Svezia, Svizzera, Ucraina

ZONA5 (MO) Bahrain, Brunei, Iran, Iraq, Israel, Giordania, Kuwait, Lebano, Oman, Qatar, Arabia Saudita, Syria, United Arab Emirates

ZONA6 (AS) Bangladesh, Cambodia, Hong Kong, India, Indonesia, Giappone, Macau, Malasia, Myanmar, Mongolia, Nepal, Republic of Cina, Philippines, Singapore, South Korea, Taiwan, Vietnam

ZONA7 (US) Usa, Canada

ZONA8 (RU) Russia

ZONA9 (REST) Afghanistan, Algeria, Argentina, Armenia, Azerbaijan, Australia, Egitto, Georgia, Kazakhstan, Kyrgyzstan, Libya, Mexico, Marocco, New Zeland, Pakistan, South Africa, Sri Lanka, Tadjikistan, Thailand, Tunisia, Turkey, Turkmenistan, Uzbekistan

1ITFREE1-2 working days
2EUFREE2-3 working days
3UKFREE2-3 working days
4EXEU20€-FREE orders above 300€2-3 working days
5ME30€-FREE orders above 500€3-4 working days
6AS30€3-4 working days
7US20€-FREE orders above 300€2-3 working days
8RU20€-FREE above 300€7-8 working days
9REST30€-FREE orders above 500€3-4 working days